Abodewhisper

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted channels to ensure your financial information remains protected.

Can I modify or cancel my order after placement?

Order modifications or cancellations must be requested within 2 hours of placement. Please contact us immediately at [email protected] with your order number. Once an order enters the processing stage, we cannot guarantee cancellation.

Do you offer installment payment plans?

Currently, we do not offer installment payment plans. Full payment is required at the time of purchase for all orders.

Shipping & Delivery

What are your shipping options and costs?

We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Shipping costs vary based on item size, weight, and delivery location. Exact shipping charges will be calculated and displayed during checkout.

Do you ship internationally?

Currently, we only ship within the United States. We are working to expand our shipping destinations in the future.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your package's delivery status through our carrier's website.

Do you offer white glove delivery for large items?

Yes, we offer white glove delivery service for large furniture items including seating, tables, and storage units. This service includes room-of-choice delivery and basic assembly. Additional fees apply and will be shown during checkout.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for most items in original condition. Custom orders, assembled furniture, and clearance items are final sale. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

How do I initiate a return or exchange?

Please contact our support team at [email protected] with your order number and reason for return. We will provide you with return instructions and any applicable return labels.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery at [email protected]. Include photos of the damage and your order number. We will arrange for a replacement or repair at no additional cost to you.

Product Information

Are product dimensions exact?

All product dimensions are approximate and may vary slightly due to the natural characteristics of materials and manufacturing processes. We recommend reviewing product specifications carefully before purchasing.

Do you provide assembly instructions?

Yes, assembly instructions are included with all furniture items requiring assembly. For complex items, we also provide online video tutorials accessible through our website.

Are your products covered by warranty?

Most of our products come with a 1-year manufacturer's warranty covering manufacturing defects. Warranty details are specific to each product and can be found in the product description.

Customer Support

How can I contact customer service?

Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9 AM - 6 PM EST).

Do you offer product recommendations or design advice?

While we don't offer full interior design services, our customer service team can provide general guidance on product compatibility, sizing, and styling suggestions based on your needs.